Alright, this is it. The big one. The one we’ve all be waiting for…whoops, nope, this isn’t Harry Potter. This is my last BWIPS 2018 post. I hope you’ve enjoyed reminiscing with me. If you haven’t yet, go read parts 1, 2, 3, 4, and 5 before continuing.
When I left you yesterday, we were all heading back to the hotel for the “official” pen show after dark fun. Somehow, between leaving Frank & Nic’s as one big group, and arriving at the hotel (a 5-minute walk if you’re going slow) we separated into multiple smaller clusters of 3-8 people.
Jim made a beeline for the hallway between the show rooms as soon as it became apparent that that was where the “event” was being held. Jim wanted a good spot, and I tagged along with him.
Soon Cary Yeager and a gentleman whose name I don’t know came down the hall and started setting up the area. I helped bring out and set up the chairs so my conscience would be clear when I didn’t stay to clean up.
Slowly, people filtered down from the bar and lobby, filling the little hallway area to overflowing.
Welcome back to my BWIPS experience write-up. Today starts the pen show after dark shenanigans. If you haven’t read parts 1, 2, 3, and 4, you might want to go do that. This post is back to a shorter length, but tomorrow’s (which should be my last post) will probably be rather long.
The announcement that the show was official over (for the day) was a bit of a bummer, but it also meant that it was time for after-show shenanigans.
It took me a while to locate Jim, who I found sitting with Adam at the Bertram’s Inkwell table. At that moment, the plan was to stick with Adam to enjoy the after party.
But when we got shoo’ed out of the room, we found ourselves in a crush of people. For a while, we sat and listened to Larry Ragland of Diplomat Pens play the guitar. I even had some fun dancing. Te was kind enough to let me include some photos she took.
Welcome back to my BWIPS experience write-up. If you haven’t read parts 1, 2, and 3, you might want to go do that. Fair warning, this post is longer than I intended it to be because there’s a lot to say. That said, I hope you enjoy it.
When I last left you, I was on my way to the Bittner table to buy a Homo Sapiens Bronze Age (VHSBA). There were a couple of people in front of me, so I waited, mostly patiently, for them to finish. Finally, it was my turn. Cindy Bittner was very efficient. She had my Homo Sapiens Bronze Age Maxi with a medium nib packaged up and checked out in a couple of minutes.
Happy as a clam, I met back up with Te and Jim, and we went to the Chesapeake Room to await the Organics (Studio) 101 chat with Tyler Thompson.
Welcome to part 3 of my BWIPS 2018 experience write-up. If you didn’t read part 1 or part 2, I highly suggest you do so before continuing with this. I’d like to take a moment before I start to mention that the more I “got into” the pen show, the less I remembered to take photos. So you’ll be seeing less for this installment.
As I was leaving the Herbert Pen Company table, I spotted Jim, and went to grab him so he could pick up his own pen. Of course, in doing so, I lost Te along the way. These things happen at shows. We’re walking along, happy as can be, then suddenly, “Oooohhh!! Shiny!!!”
Jim was a very happy Pen Sloth once he got his hands on his pen. I may be biased, but I think my pen is a little bit nicer. ;-). His is beautiful, though. It reminds me of Thai iced tea.
I, like many of the fountain pen lovers in the Washington, DC area, attended the Baltimore Washington International Pen Show this weekend. I only went on Saturday because Friday I had to work and Sunday was my release party, but it was still fantastic. You may recall that I blogged about my experience at the Washington DC Fountain Pen Supershow (my first ever pen show) last August. I had so many positive responses, that I decided to blog about this experience as well.
Let me start by saying that the two shows are nothing alike. Well, ok, there are pens, and pen people, but the atmosphere is so different. DC is frenzied, Baltimore is calm. Baltimore is a significantly smaller show, but I think it benefits from that, because it’s a more intimate show. It really feels like everyone knows each other.
The shows were also different for me because I knew more people, and I knew more about pens. I recognize that this will color my impressions of the two shows. You might want to keep that in mind as you read about my BWIPS (I love that acronym! It’s so fun to say!!) experience.
Bertram’s holds a special place in my heart as the store where I bought my first fountain pen. It was a red-nibbed Platinum Preppy 05. I don’t have a picture of mine, as it sadly disappeared in my recent move, but I did find this photo from WonderPens. It was my gateway pen, and the experience of purchasing it was so pleasant that Bertram’s was forever fixed in my mind as a top-notch store.
The next time I visited, I picked up a Lamy Safari Dark Lilac, completely oblivious to the fact that I was buying a special edition. I just knew I liked the color and feel of it. I also picked up bottles of Diamine Meadow and Diamine Aqua Lagoon because they were beautiful, bright colors. I’ve since learned that just because a color is pretty doesn’t mean it will make a good writing ink. Meadow hasn’t gotten much use because a full-page of it can be hard on the eyes.
While we were there, Jim bought a Namiki Falcon as a birthday present to himself. I can’t recall if it was Bert or Adam (or both) who helped us out that day — I was too focused on buying my first “nice” pen — but whoever it was was incredibly patient with me as I went through all of the Lamy colors, and let me dip test a few different nib sizes. Jim was also treated very well as he tried to decide if he was actually willing to buy such an expensive pen (oh, how our views have changed).
And now the really fun part. I get to tell you about some of my customer service experiences that I feel went above and beyond what your typical store offers.
Crimson Sunrise & Stipula Nib Exchange
When Goulet Pens announced the Pilot Vanishing Point (VP) Crimson Sunrise, I was intrigued. I’d considered buying it as my “series pen” until I found Moon Blood at the DC Pen Show (Read my 2nd DC Pen Show post for that story). But as its release date drew nearer, I wasn’t positive I wanted it. To help me decide, we took a trip to Bertram’s. I figured I could hold and write with a regular VP, and, if I liked it, I’d order a Crimson Sunrise when they were available. I’m not going to lie, I intended to order one from Goulet Pens. I even signed up for the in-stock notification email.
At Bertram’s, I found that I liked the way the VP felt. Bert dipped a nib for me and let me try writing a bit, and I was rather happy with the line quality and flow. I wasn’t positive I loved it, but I knew that if I bought a Crimson Sunrise and decided it wasn’t for me, I could sell it and get my money back very easily. After all, the 2015 special edition is selling for around $500 on eBay.
Most likely seeing my approbation, Bert asked if I’d like to pre-order the Crimson Sunrise. I started to decline, but Bert’s price was a couple bucks less than Goulet Pen’s, and I wouldn’t have to pay shipping. Bertram’s had been good to me thus far, and, honestly, who doesn’t like saving money, even if just a bit. Deciding to give it a go, I said yes, paid, and was informed that they were expecting the pens to ship in a couple of days. Since I couldn’t decide if I’d rather come in and pick up my pen or have it shipped, Bert said he would call me when it came in.
With my business out of the way, Jim brought out his Stipula (You can read the story about it in my 4th DC Pen Show post and a shortened version of this exchange in my Rainbow Pens Update post) with the question, “Do you want to see something I bet you haven’t seen before?”
Jim proceeded to point out the crack in the nib right along the stamped design. It was sheer unlucky coincidence that the nib was bent (to wrap around the feed) precisely at the edge of the design, creating a weak point.
Out came Bert’s loupe, and I was surprised to hear, “You’re right, I haven’t seen this before. It’s a manufacturing defect.” That’s paraphrased, it was long enough ago that I don’t recall precisely what was said anymore.
Now, while I wasn’t in Jim’s brain, I’m as certain as I can be that he just intended to show Bert something different. Neither he, nor I, had any expectation of getting the pen fixed at Bertram’s. However, Bert disappeared behind a wall (I strongly suspect there are various pen parts on the other side, although I’ve never asked) and emerged with a new gold-colored Stipula Titanium nib.
He had the old, broken nib out, the new nib inserted, and was handing the pen back to Jim before either of us had really processed what was happening. I was so flabbergasted that I don’t recall precisely what was said next, but it was basically Jim making his surprise and thanks known, and Bert telling him no thanks were really necessary.
I’m well aware that Stipula stands behind their pens, so you can send a pen in for servicing at any time. Jim had already filled out a form to do just that. But Stipula nibs aren’t exactly cheap, and Bert just handed us a new one. We left that day with a new level of respect for Bert and his store.
I waited impatiently for the week to end, feeling a little disappointed each day that I didn’t receive a call. Another week went by, and again, no phone call, so on Friday, I called the store. The pens hadn’t shipped, but they’d let me know when they did.
Around this time, I started seeing photos on Instagram of the Crimson Sunrise. Patience, never my strong suit, became that much harder as I more and more images appeared.
I didn’t make it another week. On Wednesday, I caved and left a message on Bertram’s Facebook page, asking if there was any status update on the Crimson Sunrise. I got a rather quick reply that the pens would probably be shipped that day.
Sure enough, the next day (Thursday), Bertram’s sent me a Facebook message saying the pens had been shipped, and when they came in, I’d get first pick of the numbers. As if waiting wasn’t hard enough! I allowed myself a brief moment of fantasy and imagined getting another #19 pen, or maybe pen #1988, despite knowing the odds were astronomical.
Come Monday, I decided to check in, as the pens were now available on Bertram’s website, and I wanted to make sure I hadn’t been forgotten. The shipment was out for delivery, but may not arrive until 4pm. Sure enough, around 4:30, I got a message that the pens had arrived. They’d received numbers 1969-1980.
My thoughts were a roller coaster. Disappointment that I wouldn’t get #19 or #1988. Immature silliness imagining having pen #1969. *eyebrow waggle* Confusion, because what pen did I want. Distress at needing to pick a number quickly. Relief at figuring out the perfect number: 1971. I had a 1988 pen for my birth year, and now I’d have a 1971 pen for Jim’s.
I thanked Bert profusely, and worked out details to have my pen shipped. It showed up two days later in all it’s colorful glory.
I’m well aware that my repeated check-ins were wearisome (some would say nagging), and I can only feel eternally grateful that Bert, or whoever it is that mans the social media post, has the patience of a saint. The responses were always quick, friendly, and helpful, which means a lot to me.
Montegrappa Coffee Brown Ink
And now for the Tale of Montegrappa Coffee Brown. Just imagine a creepy face with a flashlight held underneath. 😉
A while back Jim bought a bottle of Montegrappa Coffee Brown ink. He’s a big coffee drinker, and the color is almost spot on, so of course he had to get it. He loaded up a pen almost immediately, I filled a pen a bit later after seeing the color.
Because Jim put the ink in a wet writer, he didn’t notice a problem at first. I, however, put it in my Jinhao x450, which is a fairly dry writer, and noticed flow issues almost immediately. I had to wet the nib every time I started writing. It annoyed me enough, that I finally decided to put in a different ink.
While cleaning my pen, I decided to just dump what was left in the converter. As I twisted the piston, the ink bubbled at the top, then dripped down slowly, more like syrup than ink. Jim and I have since dubbed it “ink snot”. I’ll let you soak in that lovely mental image for a moment.
Jim decided to clean out his pen almost immediately after I finished explaining my “Ewww!” I did some research online about the ink drying out or coagulating in a pen, with no real results, so I sent out a tweet to see if this was a one-off or a known problem.
The general consensus was to try it in a different pen, because maybe I didn’t get the previous pen clean enough. I think Jim tried it in one other and had the same issue.
So next time we went to Bertram’s, we mentioned the issue and were treated with, “Oh, that was you on Twitter!” It’s always fun to hear that. We explained the problem in more detail to Bert, who reiterated that it wasn’t a problem he’d heard of before. We decided it was probably a bad bottle, maybe there was a contaminant inside when the ink was added, and were satisfied. It happens, right?
But, Bert surprised us. He pulled a new bottle off the shelf and handed it to us. “Give this one a try. And, if you remember, bring in the other bottle the next time you’re here. I’ll send it back to Montegrappa.” I can’t speak for Jim, but I’d never heard of receiving a replacement for something defective without having the original. More kudos to Bertram’s.
Jim tried the new bottle a few days later and had even worse problems with it. As he put it, “I was thwapped with a line of ink snot.” This was while filling a pen from the bottle. Again, eewww.
When we next went to Bertram’s we returned both bottles and got our choice of ink (Diamine Kelly Green) and some change in return, no questions asked.
While writing this, I decided to try looking for a review again and found only one, from Mountain of Ink, who wrote the following:
“When I tried to drop this ink, instead of falling straight to the paper, it hung from the converter a bit, looking more like syrup than a viscous ink. When it did hit the paper, it didn’t spread out much and had short little fingers. This tells me that the ink is pretty thick compared to the average fountain pen ink.”
So maybe others are having troubles with this ink, too, and just don’t want to write negative reviews? I’m not sure. It’s made me a bit wary of other Montegrappa inks. I think I’ll get samples before committing to any of them. But It hasn’t warned me off the brand. I think my next pen will be Montegrappa Fortuna Heartwood Pear.
There are certainly other examples of excellent Bertram’s customer service, but seeing as this post has already hit 1900 words, I think I should wrap things up.
We’ve been in multiple times since Jim introduced me to Bertram’s, and each has been a fantastic experience. Adam and Bert are spectacular, as are the various other people who have been in on different days. There’s a sense of camaraderie and inclusion at Bertram’s that makes you want to stay. You feel like a friend as well as a customer.
Ultimately, if you’re local to the DMV area, or visiting, make a point to visit. You won’t regret it. It’s a great place, with fabulous people. Their upcoming Annual Pen Fair on November 11 is a great reason to go check it out. And if you can’t make it into the store, they’ve got a website. *wink* You can also find Bertram’s Inkwell on Facebook, Google +, Instagram, Twitter, and YouTube.
Yikes, what a mouthful of a title! Anyway, we’re about a month out from the DC Pen Show, and I’ve been meaning to post an update to my Stipula’s attitude problem and Jim’s pen’s problem.
As you may recall from my post about meeting Brian Goulet, my Stipula was a bit “skippy” when writing (I just considered it had an attitude problem). Jim’s pen suffered from a bit of overuse. While at the DC Pen Show, a lovely gentleman at the Yafa table (Twitter user @stevetweeting pointed out that it was probably Ross) tweaked both of our pens.
Rainbow Prisma 88
I am very happy to report that Prisma is MUCH better behaved now. I don’t have any problem with it skipping now, even when I write quickly. Check out the difference in the before and after. See how smooth and pretty the after writing is. Both are Diamine inks. Tudor Blue from the new anniversary inks on the before page, and Eau de Nil on the after page.
It’s certainly a rather wet writer, now. Almost too wet for me, but thankfully it’s still within the “ok” range. It does mean I get some nice shading when I use the right inks.
Jim’s pen, however, seemed to improve for a bit, then get worse again. After a few weeks, he discovered the real problem. It was cracked along one side of the stamped design. I don’t have a picture of the old nib, so I found this one on Google to refer to. Click on it to see the original page.
Jim filled out a service form (or whatever it is you have to do in order to send your pen to Yafa for servicing), but hadn’t gotten around to sending it in when we went to Bertram’s Inkwell a couple of weekends ago.
After taking a look at the pen, Bert was kind enough to replace the nib, no charge and no questions asked. Can you say someone has earned your business if you’re already a repeat customer? Needless to say, Bertram’s Inkwell jumped up a massive amount of cool points for both of us. And I’m currently waiting for them to let me know my pre-ordered Pilot Vanishing Point Crimson Sunrise is in stock (waiting patiently is SO not my strong suit).
Anyway, (got a bit off track there) Jim’s Rainbow Demonstrator is now a super wet writer, and he’s very happy with it.
So there’s my update on the condition of both of our pens. We’re both delighted with our pens, and have 0 regrets. I’ll leave you now with some pen porn. *wink wink*
Alright, this is it, the final installment in my 2017 DC Pen Show series. I can’t believe that when I set out to write my overview, I thought it was all going to fit in one post. Silly me.
Allow me a moment to geek out over Brian Goulet commenting on and tweeting about yesterday’s post (W-O-W!) and Brian Gray commenting on — and Edison Pen Co retweeting — my post about getting a pen from them. That felt pretty awesome.
Ok, enough fangirling. Yesterday’s post ended with heading off to check out the rest of the large room after my epic meeting with Brian Goulet.
First stop was the Modern Chocolatier booth. Because chocolate. They had little sample pieces cut for people to try (unfortunately, without signs, so you didn’t know what you were tasting). The piece I tried was really tasty, with an intense chocolate flavor. If they were local, I’d probably check them out. But my money for the day was earmarked for pens and ink, so I gave them a pass.
My friend, Anthony’s, purchase more than made up for it, though. He bought two, maybe three, boxes of four, and very much enjoyed them all.
Right next to the chocolates was Ryan Krusac’s booth. I was still in awe over meeting Brian Goulet, so I didn’t think to take a picture, unfortunately.
Once Anthony was done buying his chocolates, we went back out to the hallway and finish seeing the tables there. There were several woodworking tables with pens, boxes, etc. Then there were several ink tables, including Vanness Pen Shop and their “wall of ink”.
From there we went back into the large room and just started walking up and down the aisles, seeing what there was to see. Once again, we ended up losing each other and seeing things at our own pace. It was probably a good thing that what money I had left of my pen show budget wouldn’t have covered another pen.
John M Russell had these amazing pens made from circuit boards. At the Anderson Pens table, I managed to pick up a bottle of Tudor Blue. I’d gotten a sample from Goulet Pens and fell in love. As if the name isn’t awesome enough (you know I love me some Tudor goodness), the color is beautiful, and a great fit for my Prisma 88.
Jim and Anthony caught up to me around this time, and we visited the Visconti Table. Their pens are beautiful, and I’ve sort of had my eye on the Homo Sapiens for a while. I did a lot of research, and the varied reviews, plus the lack of an ink window, made me decide against getting one. But I picked it up while I was at their table, just to know how it would feel in my hands.
I really shouldn’t have done that. It was SO SOFT, like a kitten. I just had to pet it. I understand, now, what people mean when they say it feels warm. Most pens feel cool, even if just slightly, when you pick them up. The Homo Sapiens doesn’t. It’s like it’s the exact temperature of your hand. If they ever add an ink window to it, I’m sold, but until then, I’m on the fence.
Down another aisle, I came across some interesting wooden pens with watch faces by MikesPenTurningZ. Crazy Alan’s Emporium had several tables full of notebooks and various types of paper. I came close to getting a couple, but reminded myself that I already have four notebooks waiting to be used. Jim snagged a bottle of Pilot Iroshizuku Ama-iro, though.
He tried to get a good look at the Franklin-Christoph table on the last row, but it was so crowded, he decided to try again later. A bit further down that last row, I was entranced by Barry Gross’ table. His recycled watch parts pens were so cool, especially with the bright blue showing through all of the gears. He explained that the watch faces are real, but the gears and other parts come from much less expensive pens in order to keep the prices from becoming astronomical.
He also had some fossilized shark vertebrae pens. Those were beyond cool. I wish, so much, that I’d had some more money left, because I want one of those pens. He gets certified, fossilized shark vertebrae from dealers and incorporates them into acrylic before turning the pen parts. He also had beetle wing and cigar label pens. Just some really unique stuff I hadn’t seen done ever before. Kudos to Mr. Gross.
Just past Barry Gross’ table were a couple of tables with REALLY fancy/expensive pens. You know, the kind that come in big display boxes. Those ones where if you have to ask how much they are, you probably can’t afford them. I really liked the Visconti Jacques de Molay that comes with a mini Templar sword and signet ring. Out of curiosity, I looked it up later, and, I could pay my mortgage for a couple of months for the price of it.
We finished up the last bit of the large room and exited to check out the tables in the small hallway in front of it.There was a table with notebooks, and a guy selling pen cases advertising the idea of a pen room instead of a wine cellar. Just across from him was the Yafa table. At the time, I didn’t realize it was Yafa. I just saw a bunch of Stipula boxes and decided to talk to the nice man that was sitting there.
I explained the problem I’m having with my Stipula, and Jim chimed in with the problems he’s having with his Stipula Etruria Rainbow Demonstrator. Jim’s pen was a showman’s model he got on sale at Bertram’s Inkwell, so it’s been well-loved. It’s really no surprise that it has a couple of issues.
The lovely gentleman, whose name I can’t recall now, asked to see the pen and carefully scrutinized it. He said the feed was a bit crooked. With permission from Jim, he adjusted it. As I understand, the adjustment helped, but it still gets a little cranky when flexing.
He also took a look at my pen. There wasn’t really anything wrong with it, technically. He separated the tines, just a tiny bit, and it seems to have helped a lot. I still get a very occasional skip on the downstrokes, but nowhere near as much as before. I won’t lie, for writing, my new Edison Pearl is smoother, but the Prisma 88 is just so pretty!!!
The man at Yafa reminded me that Stipula pens have lifetime warranties and that if I have any further problems, I can send it to them for servicing. We’ll see how Prisma’s writing improves/holds up over the next few months.
After Yafa, we decided to head up to the ink testing room. It’s not really what I was expecting. It was very quiet, like a library with about 6 tables were set up in a U shape. The inks were grouped by brand. The concept is fabulous, but the execution was a bit lacking. Very few ink bottles have the color listed on them, so most of what was available to test had no indication of the color name.
Jim and I ended up staying for about 20 minutes to create Col-O-Ring cards for the Pilot Iroshizuku and Kobe inks, as well as a few of the Organics Studio inks (the ones I was sure of the names of) before leaving. Of course, I realized about a day later that the Organics Studio Emily ink was Emily Dickinson, not Emily Brontë. Oops.
Jim wanted to try the Franklin-Christoph table again, and this time it wasn’t quite so crowded. It took him a while to decide between pen bodies. He was stuck between a pearlescent purple and marble-esque black and white. The guy standing next to him explained to us that the guy who poured the acrylic for the black and white pen also does the acrylics for the Kanilea Pen company. Having a back story made the decision. Jim likes having stuff that has a story. He ended up getting the black and white Omnis with a 1.5 stub calligraphy steel nib.
While he finalized the purchase, and waited to have the nib fitted, I headed over to the Sailor table to get a bottle of ink. It took me a while to decide between Fuji-Musume and Pȇche. The Sailor table was pretty busy, so I scooted around to the side to try to catch someone. One of the guys working the Sailor booth was having a hard time understanding the question a customer was asking. Language barriers are a bitch.
Once they worked things out, I was able to catch his attention and get a bottle of Jentle Pȇche. While he got my change, I decided to give my (very minimal) Japanese a try. I’ve only just started the lessons on Duolingo. I had a furious mental battle over whether it would be appropriate to go with ありがとございます (Arigatōgozaimasu) or if I should stick with ありがとう (Arigatō). I couldn’t remember if the longer version was specific to a situation, and I know Japanese can be a very formal language, so I went with the safe (in my mind) shorter version.
It was nice watching his eyes light up and as he answered with a very sincere “You’re quite welcome.” It can be easy to forget how much it means to people to make a little effort. I asked Jim about it later, and he told me the longer version is a more formal thank you that is ALWAYS appropriate, whereas the shorter version is very informal, more like a “thanks”. Live and learn, I suppose.
I went back to the Franklin-Christoph table where Jim was still waiting to get his nib fitted. Thankfully he wasn’t having it tuned, as that line was a 4+ hour wait! So I searched out our friends to see about lunch options.
A couple of them were going to stay and continue going through the show, but Anthony was ready to head out for lunch. I collected everyone up so that we could say bye to those who were staying, and show off our purchases. Jim joined us once his nib was fitted.
We made our way along an aisle toward the exit, and got distracted by the Anderson Pens table. Jim ended up finding the Blackstone Daintree ink he’s been wanting. I found lots of interestingly named Noodler’s and De Atramentis inks (Mata Hari’s Cordial, Widow Maker, Jeanne d’Arc, Madame de Pompadour, etc.), but without really knowing the colors, I wasn’t willing to commit to a whole bottle.
With some quick good-byes to our friends and a last look at the large room, I left the DC Pen Show feeling as though we’d not allotted enough time or money to the experience. Next year, hopefully, we can go both days. Maybe when I’m not so amazed and overwhelmed by the show, I’ll remember to take more (and better) photos to share. That said, here’s my haul from the pen show, and our combined ink haul.
I had a blast at the 2017 DC Pen Show and look forward to repeating the experience many times in the future. Did you stick around for my entire overview? Leave me a comment to let me know what you thought. Were you there this year? If not, did my overview convince you to go next year? Am I infecting you with the fountain pen virus? I hope so! And come back tomorrow to read the next installment of my Friday Reads series!
I was really getting into fountain pens, mostly because you have such a rainbow of inks to choose from. Hooray for color! If I recall correctly (it’s been a VERY busy year), I discovered Goulet Pens when I was looking for pen subscription boxes. I found some posts about their Ink Drop ink subscription box. Unfortunately, it had been a few months prior, but there was a silver lining. Goulet Pens sells ink samples! So I could test out any ink I wanted for a couple bucks. Needless to say, I quickly placed an order.
It was soon after that I discovered their YouTube channel. If you have any interest whatsoever in fountain pens and haven’t seen their channel, do yourself a favor and check it out. If you have seen their videos, I’m sure you can understand why I was hoping to meet Mr. Goulet. He’s so personable. But it goes beyond that.
On June 21, I ordered the super limited edition Stipula Etruria Rainbow Prisma 88 from Goulet Pens. It was an impulse buy, but after seeing the photo of it on Instagram, I just fell in love. And I have no regrets. After I placed my order, it occurred to me to ask for pen #19. After all, I’d spent so much money, I might as well ask for my favorite number. Not only did I get a quick reply assuring me that it wasn’t a silly request, a few days later, I got pen #19!
I realized, after seeing it in person, that pen #19 was doubly special. Not only was it my favorite number, but the text marking it pen 19/88 meant my birth year was basically on the pen. How cool! I was floored by the customer service (and my luck) and wanted to personally thank Brian for running such a wonderful company.
Which brings me back to the pen show. I’d been keeping an eye out for the Goulet Pens shirts. I saw a few people wearing them, but when I finally spotted Brian, I tapped Jim on his shoulder and we made a beeline for his location.
He’s popular, people. Like REALLY popular. And he’s so personable that when you start talking to him, you don’t want to stop. Which is how we ended up waiting to talk to him. And waiting.
His wife, another Rachel, was standing with him, and I spoke to her for a while. She is equally lovely, which makes perfect sense, really. I told her about my Stipula experience, and thanked her for her part in running such a great company. We traded a few pleasantries before lapsing into silence as I waited, mostly patiently, for Brian to finish speaking to the two guys he was conversing with.
I listened in on their conversation here and there and was amazed when Brian mentioned that their new warehouse is probably about the size of the ballroom we were standing in, because that place was enormous. I seriously contemplated interrupting simply to say thank you, as there was no sign of their conversation slowing down anytime soon.
Jim was determined to wait out the conversation, but I decided to take a stroll down one of the aisles to break up all the standing I was doing. Jim was still waiting there when I got back. And Brian was still speaking to the same two guys. They’d started discussing business.
Even Jim was ready to admit defeat, so we wandered off together down a different aisle. Inevitably, I suppose, we made our way back to Brian. Rachel was no longer there. She was probably enjoying the pen show while he talked shop.
I was determined, this time, to wait for my turn to speak to him. His crowd had grown to include another lady who was listening in, and occasionally contributing to, the discussion.
Brian acknowledged that we’d been standing there for some time, which was rather nice. After a few minutes, the lady started dominating the conversation, and the two guys left to take in the show.
An older man walked up at one point and interrupted so he could thank Brian. But he just took over the conversation completely. It was masterfully done, really. I took mental notes. Thankfully, he didn’t stay long, and the lady had left, so Brian turned his attention to us.
We got to thank him, for the customer service at Goulet Pens, for the YouTube videos and what they’ve taught us, for being a genuine person, for just about everything we could think of. We let him know we’ve sent every person we’ve infected with the Fountain Pen Virus to his channel to learn more. And he was absolutely lovely, letting us get the hero worship out.
With the general thank yous out of the way, I made sure to thank him for Goulet Pens getting me pen #19. That is when I saw him really come alive. I could tell he was really happy to hear such a personal story of how his company did well. He seemed to share my joy in receiving a pen that seemed almost destined for me.
He wanted to know how I liked the pen and how it was working for me. It was the perfect opening to take care of my other reason for coming to the show. My Stipula is cranky, and I told him so. I explained how it skips on the downstrokes sometimes, and how I had such a hard time getting it started when I first bought it.
He explained to me that his own Stipula got cracked because he over flexed it. He was trying to describe how to check for, so I decided to just hand him my pen. When I unzipped my bag of holding to get my pen, the handful of people around us went nuts. They all wanted to know what brand it is and where I got it. It’s TopFox, and I got it from Amazon, if you’re wondering. Even Brian seemed intrigued by the number of pens it can hold.
Brian carefully scrutinized my pen and determined I hadn’t cracked anything. He asked if he could write with it (like I’d say no), and pulled out his Traveler’s Notebook to jot down a few scribbles. Of course it worked perfectly for him.
I mentioned I’d found its sweet spot recently, so he handed me the pen and asked to see how I write with it. I wrote in Brian Goulet’s notebook! I really should have done something silly like “Rachel was here” so that 10 years down the line, he and his wife would have been trying to remember why she wrote in his notebook. But, I always get my best ideas after the fact.
I did pull my notebook out to show him examples of how my Stipula skipped, and he told me to let him know how it does in the next few months. He promised that if it kept having problems, Goulet Pens would make sure everything got sorted so that it was the perfect writing machine it should be.
And he meant it. It wasn’t just lip service. And I can’t quite tell you how much that meant. If he didn’t already have a customer for life, he’d have a customer for life. I carefully put my pen and notebook away, and I knew I just had to ask.
“Could I get a photo with you?” With a grin, he agreed, and I asked my friend to take the picture. My proof of meeting a “celebrity”. And I’ll always have the story of writing in his notebook to go with it.
With a final thanks for everything, we left Brian to the people waiting to talk to him and went to investigate the table that had chocolate.
Have you ever met someone you consider a celebrity? How about one of your heroes? Leave a comment below and let me know. Come back tomorrow to read the last installment of my 2017 DC Pen Show experience. And check out myInstagram feed for some sexy pen porn of my Edison Pearl and Stipula Prisma 88.