With one exception, my experiences with fountain pens have been fantastic. Today I’m going to tell you about that exception. Before I do, however, I want you to keep something in mind. I vacillated for weeks between sharing this story and keeping it to myself. I don’t want it to read as a smear on Motegrappa. What I want you to take away from this story is the amazing customer service offered by Cary Yeager of Kenro Industries.
I bought my Montegrappa Fortuna Heartwood Pear (FHP) on November 11 at Bertram’s Inkwell‘s yearly trunk show. I’d been eyeing the pen for a while. It’s beautiful. Cary had one at his table with the nib size I wanted, so I bought it. And so began the FHP saga.