Things have moved quickly since I decided to write about the Jowo nib housing issue. Because of that, I have two updates for you today.
I can’t call this Jowo’s response. This is Meisternibs’ response. It’s a good response. Brian acknowledges that the issue is more severe than they thought and provides a temporary, easy fix.
The following was copied and pasted from Meisternibs.com on 8/17/2021 at 4:20pm to preserve the message for future readers.
On behalf of Meisternibs, I would like to recognize the issues that have been occurring with nib housings.
We truly appreciate all of the feedback from penmakers and consumers so that we can make the best decisions and offer the best products. We have been aware of and have considered all of these issues since they were initially reported.
In the beginning, this issue seemed to be isolated to a very small percentage of our nib housings. However, after receiving reports over the last 7 days (not only from penmakers but also from consumers) we now understand that this issue is larger than we had originally thought.
We believe that this issue is related to a few faulty batches during the injection molding process of nib housings. We also believe that the issue has already been addressed and fixed months ago and that no faulty housings are currently being shipped to our penmakers or consumers.
However, please understand that a faulty nib housing from our facility would have come from the overseas factory, then to us as a distributor, then to a penmaker, and then to the consumer. This period between manufacture and consumption means that faulty nib housings from months ago could still be out there.
Considering this, we have made sure that we have replacement housings available to all of our penmakers and consumers as needed. These housings are from the latest moldings that we have tested thoroughly. Anyone who possesses a faulty housing is welcome to request replacements at no charge from Meisternibs.
If this is the case, please email email@example.com. Please include a photo of the problematic housing and a shipping address. If you can provide a photo, we will send you a replacement and we will cover the housing cost and shipping cost. If you cannot provide a photo, we will only ask you to cover shipping costs. Photos are preferred so that we can have as much information as possible regarding this issue.
The above verbiage outlines the most accurate information that we have as of today (8/16/21). As more updates are available, we will post them here.
Rest assured that we are working very hard on this issue to ensure quality control. If anyone has questions, I am always available at the email listed above, or you can use our contact form.
Lastly, I would like to address the "radio silence" that I fully understand has been frustrating. The truth of this matter is that I have never had a means for mass communications besides this website and emails. When Meisternibs began more than 12 years ago, social media wasn't exactly what it is today. Meisternibs caters primarily to penmakers. So when Meisternibs was formed, penmakers became quickly aware of us despite the lack of social media outlets. So even when social media became as large as it is today, we truly did not need it for visibility. Bottom line...I am (and always have been) available for all communications via email or the phone. As these issues have occurred, I believe that every penmaker will attest to fast responses and attention to their needs. I will kindly ask consumers to not confuse a lack of activity on social media with a position of indifference. I have always been available with fast responses via email to all customers, be it penmaker or consumer.
Brian at Meisternibs
But it’s not the response I was looking for.
I still expect Jowo to release a statement. They still need to address what, exactly happened. How can they be certain they’ve solved the issue? What happens if they haven’t? And, based off of Brian’s statement, how many nibs are in “a few faulty batches?”
I don’t think Meisternibs needs to apologize for their “radio silence.” It’s not their responsibility, in my opinion, to address thes. It’s Jowo’s.
So, is this a step in the right direction? Yes. Am I satisfied with the current resolution? No.
As I mentioned in an update at the end of my previous Jowo post, I requested replacement housings from Meisternibs around 8:30am on 8/13 using their website contact form. I had a reply by 9:00am. My replacements arrived on 8/16. That’s pretty impressive.
I’m guessing the speed will decrease as the news spreads and more people request replacements. But still, it’s nice to see that this interim fix is such a smooth process. And it didn’t cost me a penny. So, kudos to Meisternibs on that front.
That said, while the housings aren’t cracked, they do have those “weak spot” lines I pointed out in my last post. And the lines are very prominent — but hard to photograph.
Only time will tell if these housings hold up or crack. I’m very interested to see what happens, because these are supposedly “from the latest moldings that we have tested thoroughly.” I’m not saying I’m skeptical… well, yes I am, honestly.
A Note of Interest
I will note one thing that occurred to me as I was swapping nibs and feeds to my new housings.
These newer housings are much more snug than the older housings. It’s hard to even get the nib and feed properly seated, they’re so snug. That has to put extra pressure on the housing material. And IF — big if — the vertical lines actually are weak spots, that additional pressure would explain the cracking.
Anyway, here’s hoping Jowo has, indeed, fixed the issue, and that they give us an official statement soon.
How do you feel about the Meisternibs statement? Do you trust the new nib housings? Let me know in the comments.